FAQ

WHAT CURRENCY ARE YOUR PRICES LISTED IN?

All prices are in USD Dollars. 

HOW CAN I PAY?

We accept most major credit cards (Visa, Mastercard, and American Express) as well as Paypal. All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https).

 

WHEN WILL MY ORDER ARRIVE?

Please allow up to 3-12 business days for order processing, verification, production and an additional 2-7 business days for delivery. International orders may take up to 3 weeks or longer depending on destination.  

WHO CAN I CONTACT IF I AM HAVING TROUBLE WITH MY ONLINE ORDER PROCESS?

Please contact levibentleemerch@gmail.com or fill out the contact form and we will get back to you as soon as possible.

 

WHY HAVE I NOT RECEIVED A RESPONSE TO MY EMAIL?

Turn around time with emails is from 24-48 hours. If you do not receive a response in that time frame, we are not trying to ignore you, we are just really swamped with other inquires.

 

WHAT IF MY ITEM IS NOT DELIVERED OR LOST IN TRANSIT?

Once parcels are collected from our studio they are then property of the respective shipping partner (UPS, USPS, Globegistics). We are legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.

 

DO YOU ACCEPT RETURNS OR EXCHANGES?

All sales are final. No refunds accepted, no returns honored. Items with significant factory defects are accepted for exchange within 48 hours from when the shipment is received. We require that customers use the contact form for any problems with merchandise within 48 hours of receiving. Items must be in their original packaging, in as-new condition with printed receipts. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if exchanging due to factory defect), and unused. We reserve the right to refuse an exchange if the merchandise does not meet these criteria. Please allow 3-5 business days for refunds to process. Customers are responsible for return shipping costs incurred while sending merchandise back for exchange. 

If you have received a damaged, defective, or incorrect item please email LeviBentLeeMerch@gmail.com. Include the following:

  1. Your order number

  2. Name on the order

  3. Email the order was made with  

  4. Your request and most importantly

  5. A photograph demonstrating the quality of the print or the damaged area of the item.